So I’ve been keeping this under wraps until it was official…

Here’s the BIG NEWS!

I’m joining the Zendesk team!

I will be holding live webinars for Zendesk customers so they can hit the ground running and be productive from day one!

Am I excited about this opportunity?  Heck yeah!  This role is a great match for my skill set: making technology easy to understand.  In addition to holding introductory webinars, Zendesk customers will learn how to extend the power of Zendesk through tools they already use like:

• Freshbooks
• Active Directory Authentication
• Salesforce
• JIRA
• GetSatisfaction
• 37Signals‘ collection of productivity tools Basecamp – Highrise – Campfire
• Yammer
• and more!

I’ve talked about Zendesk over the last year as a solution I use to keep track of requests.  Rather than wade through endless voicemails and emails, I show my clients how they can submit “tickets” to me which I then take care of.

It’s great because there is a virtual paper trail, they can see all previous requests and I can enter my time directly using the API widget from Harvest.

The major benefit of Zendesk over other ticketing systems is that Zendesk is web based, flexible through API’s/macros yet has a minimalist design which is not distracting.  Additional functionality can be done through programming.  They have plans starting at just $9/month.

Twitter, MSNBC and Viddler are just a few of their customers.

As I write this, I’m in Las Vegas at Blogworld (#bwe09 on Twitter) and will be c0-hosting the Zendesk Opening Night Meetup which will be at the Mirage Hotel’s Kokomo Lounge from 5:30pm – 8pm.

If you’re already a Zendesk customer, stop by as well as if you’re curious about it.  It’s completely a relaxed event where we’ll be sipping drinks and enjoying Vegas.  I’ll be recording your testimonials and well wishes for the new Zendesk headquarters in San Francisco.  Sign up via Eventbrite!