Everyone pretty much has touched a computer sometime in their lives. When things go wrong, you may click a few buttons, try to “Google” the problem or call for help. The jokes on bad technical support are endless.
I will be giving away 1 YEAR Zendesk Plus subscription for 3 users!
Updated: Contest extended until 1/25/2009 because I’ve been running around the country to all these conferences and I know you all have stories to share!
This includes 24×5 phone and email support
Rules:
Now remember, Zendesk has plans starting at just $9 a month for a single user subscription. No worries on installing software or configuring your email MX records. Sign up and be enlightened.
Ready? Go! Tell me your story and win!
View Comments to Share Your Helpdesk Hero or Horror Support Story and Win!
jerronharris
October 22nd, 2009 at 8:14 pm
I did a clean install of windows vasta business edition on friend's PC the other day. I got a call from him asking me if I remember the password for the two users he created. I was stunned because I was not at his home when he created the users. Any, he had no idea what the passwords were, so I asked him to restart his laptop in safe mode for which he did and told him to go to control panel and next click on user account and change the passwords for the two accounts, and advised him not to reset because it will cause him all his setting. Well he did exactly what I directed him to do. I later explained to him that if he had anything problem as such he can logon as Administrator from the safe mode.