Join me for another great set of Zendesk webinars this month!

We’ll explore how you can:

• Bill more time with Freshbooks
• Provide better instructions with ScreenSteps
• Improve communication between employees with Yammer

You can also attend the weekly Zendesk 101 and Welcome to Zendesk webinars!

What is Zendesk?

Zendesk is an easy to use, flexible, cloud app that helps increase customer satisfaction.  It helps you keep a pulse on the needs of your customers and interfaces with a ton (and I do mean a TON) of other popular apps like Salesforce, Basecamp, Mailchimp, Harvest, Get Satisfaction and more!

Why You’ll Love It

With an elegant, simple interface, helping your customers is straightforward and dare I say, “enjoyable”?!  That’s why I got hooked on Zendesk in 2008 and can’t stop talking about them!  That would also be why I’m doing the webinars *smile*

As you may have noticed, I’m running the lively and upbeat webinars at Zendesk!

Once a customer and now an evangelist / trainer, I show people how to get started using Zendesk in their support workflow process.  The webinars are not “one way” discussions like many of us have experienced with online webinars.  You, the customer, are part of the action!  We discuss how companies, large and small are using Zendesk to deliver outstanding customer service by centralizing requests in one spot.

Zendesk is very easy to pick up.  If you’ve been providing support to your customers via email, don’t worry!  You still can do this but now have the added features of being able to search, assign and run reports against all those emails because they’re captured in Zendesk too!  I enjoy the “ah ha” moments people have when they see how well Zendesk will fit into their business workflow!

In addition to the 101 webinars, I’ve been doing more in-depth sessions to include CSS design of your Zendesk account and Email & DNS redirection.

For upcoming webinars, we’ll showcase SSO (Single Sign-On) for Microsoft Active Directory and Drupal.  You can read about the API options to interact with Zendesk including REST, remote authentication, widgets, targets and the ability to set properties via email.

Sign up for the Zendesk newsletter to get announcement for upcoming webinars!

Photo credit: LaughingSquid