So I’ve been keeping this under wraps until it was official…
Here’s the BIG NEWS!
I’m joining the Zendesk team!
I will be holding live webinars for Zendesk customers so they can hit the ground running and be productive from day one!
Am I excited about this opportunity? Heck yeah! This role is a great match for my skill set: making technology easy to understand. In addition to holding introductory webinars, Zendesk customers will learn how to extend the power of Zendesk through tools they already use like:
- Freshbooks
- Active Directory Authentication
- Salesforce
- JIRA
- GetSatisfaction
- 37Signals‘ collection of productivity tools Basecamp – Highrise – Campfire
- Yammer
- and more!
I’ve talked about Zendesk over the last year as a solution I use to keep track of requests. Rather than wade through endless voicemails and emails, I show my clients how they can submit “tickets” to me which I then take care of.
It’s great because there is a virtual paper trail, they can see all previous requests and I can enter my time directly using the API widget from Harvest.
The major benefit of Zendesk over other ticketing systems is that Zendesk is web based, flexible through API’s/macros yet has a minimalist design which is not distracting. Additional functionality can be done through programming. They have plans starting at just $9/month.
Twitter, MSNBC and Viddler are just a few of their customers.
As I write this, I’m in Las Vegas at Blogworld (#bwe09 on Twitter) and will be c0-hosting the Zendesk Opening Night Meetup which will be at the Mirage Hotel’s Kokomo Lounge from 5:30pm – 8pm.
If you’re already a Zendesk customer, stop by as well as if you’re curious about it. It’s completely a relaxed event where we’ll be sipping drinks and enjoying Vegas. I’ll be recording your testimonials and well wishes for the new Zendesk headquarters in San Francisco. Sign up via Eventbrite!
