You’ve been hearing me talk about Zendesk. Now I’m going to share with you what I’ve been working on!
I’m happy to announce the webinars are now public and you can check out the list of Zendesk webinars for January on the blog.
These webinars showcase how companies increase customer satisfaction while streamlining their support process using Zendesk. It’s been one of my foundation tools as a technology consultant so I was excited to help spread the message by holding live webinars!
Who’s Using Zendesk?
Companies big and small. Twitter uses Zendesk because, as you can imagine, they get a ton of questions from the Twitter community. Zendesk isn’t just for tech companies that are “web 2.0″.
Businesses focused on health, law, education, construction and even yoga are using Zendesk to effectively manage incoming questions and requests from their customers.
What’s In A Zendesk Webinar?
The webinars will show you how to use Zendesk, add popular integrations from other cloud apps and how to go about customizing Zendesk to fit your needs. Since I’m running them, there won’t be any of that dry, boring sort of delivery. These are fun!
In the coming months, you will see webinars on Yammer, JIRA, 37Signals, SurveyGizmo, Get Satisfaction and more! We’re also doing a special series called, “Welcome to Zendesk” to help you get familiar with helpdesk practices and workflows.
What is Zendesk?
It’s a tool for your business.
Many of us answer questions from customers. Right?
Most of us do this via email or by phone. This works for a while until the business starts growing and then we start falling behind. This is also a problem where someone who was working with a customer goes on vacation and all their email correspondence is sitting there in their Inbox.
Zendesk centralizes your communications with customers so you can quickly and accurately help them. This is the core of customer service!
My Experience with Zendesk
I personally have been using the desk for a year to manage requests from my IT clients. At first, I wasn’t sure if my clients would accept the new system but they quickly began sending requests for help!
For those of you who watch my live show at AskAdria, I did two shows involving Zendesk. The first on in April had to do with a t-shirt they sent me (see video to watch my feedback on tech t-shirts that don’t fit women). The second show evaluated Zendesk as a tool make you a tech support hero because when a tool makes your job effortless, you should say thank you!
Why You’ll Love Zendesk
If you’re a fan of David Allen’s GTD methodology or have been to Merlin Mann’s 43folders site, you know “Inbox Zero” can be something of a myth like finding a cheesburger eating unicorn on rollerskates.
Zendesk works as the central nervous system of your business allowing you to keep track of sales, support and development requests.
If Zendesk were an apartment, we would be showing you how to setup a fabulous flat that would be featured in apartment therapy!
There are other companies in the helpdesk market like Kayako, Cerberus and what not but Zendesk excels due to their streamlined functionality, clean design, extensive use of API and oh yeah, awesomeness!
Working With Zendesk
I’d also like to share that working with Zendesk rocks! The people who make up the team are just entirely too much fun! Not only that, they are seriously focused on making it easy to deliver great customer service. I had the opportunity to visit Zendesk headquarters in San Francisco after Blogworld in late October and then again in December for the holiday party.
Zendesk is hiring so take a look and see if you could be the next uber funky developer to join the team!
Photo credit: adria.richards, Laughing Squid, etnika, adamjackson1984
