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Category: About Adria

I’m Joining SendGrid As Developer Evangelist

Image for I’m Joining SendGrid As Developer Evangelist

I will have a new, full time role starting in April: Developer Evangelist at SendGrid 

How do I feel about it?  Amazing!

What will I be doing?

I will help developers adopt SendGrid as a platform to help them be more productive.  How?  By helping them focus more on their app and less on email.  This will take shape as I attend conferences, meetups, hackathons and network with startups in the Bay area.

I will be part of the Developer Relations teams at SendGrid which is currently four strong (five counting myself).  I will build awareness, customer relationships and cool apps with SendGrid to showcase the power of the platform.  I will help to improve and documentation, resources and social content around the product.

Am I leaving San Francisco?

While SendGrid is based in Boulder, Colorado and I will visit the offices frequently, I will stay right here in the Bay area.  What you will see is an increase in my attendance to even more local events that are developer focused.

What is SendGrid anyway?  

It’s an email platform for developers to improve the number of emails that get delivered to the inboxes of their customers.  What type of emails?  Transactional ones — for example, one of SendGrid’s clients is Pinterest.  Every time someone repins an item of yours, you get an email notification about it (unless you’ve adjusted the settings).  Well, in the case of Pinterest developers, they don’t have to spend hours building out and then maintaining an email system to send out those notifications.  Instead Pinterest hands off the notification emails to SendGrid’s servers to do the heavy lifting of getting all those emails into customer inbox’s.

Added benefits for the developers include analytics on delivered, opened and bounced email plus clicks.  There are actually several API’s including the event API, the parse API, newsletter API and more!

What is a Developer Evangelist?

When I redesigned my site here at ButYourAGirl.com a few months ago, I wanted to think of a new tagline that represented my passion, skills and experience.  What did people remember about me?  Well from technology to hair to moving to San Francisco, it’s my contagious enthusiasm!  Combine that evangelical skill with a target audience of developers and you have the role of developer evangelist!

Now wait a minute Adria!  Aren’t you a consultant?  

Haven’t you been helping companies solve all sorts of problems for the last six years?

Yes, that is true.  I have been a problem-solver-for-hire since 2006 helping companies big and small with technology, the cloud, email management, social content strategy and more but — since last year, I have been seeking something more tangible.  Something I could point to and say, “I was a part of that.  I built that.  I created that.”  Last year I wasn’t really sure what that looked like.  I explored a lot of different options.

Over time, I took a look around my circle of friends, peers and mentors.  I examined what they did for work and how they spent their free time.  I know I looked up to Scott Hanselman, a friend and mentor of mine.  Scott works at Microsoft and while for many years I thought this was like working on the Star Wars Death Star, I finally took a look from a different angle and realized how much Scott enjoyed his work and how he was participating in things that mattered to him.  He’s been making his Hanselminutes podcast for several years, started up a new podcast called This Developer’s Life

I also took at look at Sasha Laundy (in the yellow), a friend of my roommate’s had been making some nice moves as well.  Not only had she been cutting it up at Twillio, her Women Who Code group was doing an amazing number of events with solid attendance.  She’s now moved to working at Codeacademy in NYC doing what she’s most passionate about: education.

Women Who Code - Code & Cookies 12/14/2011

Through these new lenses of people employed full time by their employer yet making things happen, I decided that working for someone else wasn’t the the problem after all but finding the right company to work for was.

You can maintain your identity, values and a balance between life and work.

Founders Panel: How to Build Your Startup Team

Once I was able to process that, I began exploring what I loved most about consulting and looking for a job that would allow me to do those as often as possible.  I saw Eric Koger, CEO of ModCloth, speak a couple weeks back on how startups should go about building their dream teams.  On the panel with Eric was:

  • Julie Hartz of EventBrite
  • Rick Marini, Founder of BranchOut
  • Christian Wiklund, CoFounder of Skout

and Liz Gannes of AllThingsD was the moderator.  My biggest takeaway was something that Eric said about halfway through and that was to let talented people focus on their, “genius-level skills” like they do for the founder of ModCloth Susan (who is also his wife).  Susan isn’t burdened with administrative tasks; she focuses on what she does best – finding amazing pieces and artists that match the style and essence of the ModCloth brand.

I held values close to my heart and it paid off.

One thing that has been important to me if I ever were going to work for another company full time is the culture.  After visiting Zappos in 2010 with Mig Pascual late one Saturday evening after Blogworld in Las Vegas, I realized people could still be happy at work.  As Mig named off the ten core values at Zappos, I saw his eyes saying, “I love my job and I’m supremely happy to be here”.  I asked myself how I could find a company that I could feel that happ about.  The Zappos Culture Book simply reinforced this reading story after story from employees who had been with the company two, three, eight, nine, ten years.  Could I find the same thing in the tech sector?  In a startup?  I knew from then on that how people felt at work still mattered.  I continued to consult for companies but never forgot the look in Mig’s eyes that night.

Was I asking too much?  How does one find a unicorn anyway?  Shouldn’t I just buckle down and do the work regardless of the culture?

It wasn’t until last November that I experienced something similar as I had with Mig but this time it was Emmanuel from SendGrid telling me about his experience.  I was impressed that he’d had such a positive experience in seeing the culture of the company transform in a short period of time.  Accountability throughout a company and putting development first is important in a company that well…develops!

I network with the intent to build good connections with people doing interesting things.  I am happy to announce here on my blog that for the first time in six years, I am accepting a full time position with a company!

What’s next?

With a narrow focus on building value through communication at SendGrid, I will be spending a lot more time programming in rails, php and other languages.

You’ll still see me around the Bay area and at conferences so make sure to stop me and say hello!

Men Watch My Technology Videos

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Men watch my videos.  That’s right.  My highest performing demographic for the YouTube videos I create are men between the ages 35 -54.  In fact, 72% of viewers of my YouTube videos are male.

Since technology is still primarily a male dominated field and that is the topic I focus on for most of my content, it’s not surprising to see this.  I like to take take it a step further and say that decision makers watch my videos.  How do I know this?  Because my online social content has attracted many of my clients.  They see my work, they feel they can relate to it and I understand their problems.

I was recently asked by a company about my demographics.  When you’re talking with companies about opportunities and campaigns, they want to see social proof.  Are they people they need to reach paying attention to your content?  Social Proof as defined by Wikipedia is “informational social influence” upon a person’s actions or decisions.  While there are many “social media experts” and “digital strategists” running around saying they can turn the tides on buying decisions, in the end, real people want real solutions to their problems.

That’s what I provide via my video content.  I focus on business technology because for the last six years, I’ve been a consultant helping companies make decisions about technology.  I’ve also implemented a lot of that technology for the same companies.

While I have made videos about other topics that address other areas of my life including dating, curly hair and even menstrual cramps, I always come back to what I’m most passionate about: helping people feel good about technology.

Now am I saying that the women who watch my videos are only watching the non-technology ones?  No, not at all.  In fact, since moving to San Francisco, I’ve met more women in technology in one year than I met in my entire life living in Minneapolis.  And I mean seriously amazing, smart, creative, hard working, brilliant women doing big things.  I simply want to point out that I do create videos that are about my life, my interests and my problems I struggle with and some of those have to do with me being female.

In fact, this sort of combination of lifestyle and technology content has landed me gigs.  The lawyer in Maryland who invited me to speak about technology tools for faith based organizations saw one of my hair videos and then on the sidebar saw my technology videos.  She could relate and reached out so her conference audience could gain knowledge.

One video I really like is the one I did about the travel planning website, hipmunk:

When I create video content I do three things:

  • Focus on topics people are interested in
  • Speak from the heart
  • Share my experience

This keeps my content authentic, genuine and to the point (well, most of the time, I do have a few rambling videos!).

So keep in mind it’s not always about how many Twitter followers you have, how many blog posts you’ve written or name dropping when you meet someone; it’s about delivering value.

That said, one thing I’m looking to do in 2012 is to improve the production quality of my videos.  For me this means lighting, transitions and tent poling around events like holidays, news stories and events.

Interested in working with me as an evangelist, consultant or influencer on your next project?  View my videos, read more about me and reach out via my contact page.

I’m In NYC For A Week! Purposeful Plans and Pivotal Adventures

Image for I’m In NYC For A Week!  Purposeful Plans and Pivotal Adventures

I arrived in NYC on Sunday and will be here for an entire week!

In addition to being asked to speak at the awesome Web 2.0 conference, I’m excited to be back and this time plan to spend time connecting with people and companies I always seem to run out of time for.  The weather is super warm in the 70′s and 80′s with those oh-so-warm nights one comes to miss when living in San Francisco. Read More…

15 Things I Learned Dating The Right Guy

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I have done a lot of dating in the last year.  This has allowed me to compare and experience what at times feels like polar opposites to how guys go about woo’ing a lady.

I’ve known since I was a teenager I wanted to be in a relationship, one-to-one, with a guy who I thought was awesome and thought the same of me.  Ever hopeful, I started dating again last year with renewed optimism since the ratio of men to women in San Francisco seems to be in my favor. Read More…

Thank You YouTube Subscribers! 10000+ [VIDEO]

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I would like to take a moment to thank everyone who has watched my videos here on the blog, on YouTube and through my web series AskAdria.  I recently passed 10,000 YouTube subscribers and one of my videos now has over 200,000 views.  I’m super excited about these accomplishments and this tells me I need to pivot and focus on doing video.  I became a YouTube partner this February to increase my reach and make a commitment to delivering more value based content via video.
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Don’t Be Surprised. You’re at the right website

I’ve decided it’s time to clean house and simplify a lot of things in my life now that my dog Bluey is gone.  For a long time I’ve felt frustrated about my blog because while it looked cool, I never found the time to update the backend code so I was missing out on cool stuff that came along last with with the release of WordPress 3.0 (Current version as of this blog post is now WordPress 3.1.2) like custom menus and my theme wasn’t doing me any favors with Google so tonight I decided to put up a simple theme I picked up from Themeforest (aff) called Dandelion (aff) and had it up and running in a few minutes.  Ah, feels good to let go….I guess.

Such is the process of streamlining one’s life.  Consider.  Propose.  Digest.  Accept.  Action.  Reflect.

Screenshot of old theme

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A Blogging Pact

PACT Letters Asphalt Gainesville
Creative Commons License photo credit: cdsessums

This week I renewed my vow to blog more and reached out to two friends who are writers.  They both blog and have been published as guest writers on top 100 blogs and in print.

Thank you Terrance Gaines of Brothatech.com (@brothatech) and Patrice Yursik of Afrobella.com (@afrobella) for taking the time to talk with me this week and share your insights and experience.  It was truly helpful and for the next 30 days, I am going to write about things I think of and let go of the self-censorship.  I have a longer post I’m working on about them but after interviewing them this week on what helps them get out content on regular basis, I’m going to start with rule #1 of writing on a regular basis.
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Adventures In Consulting – Tungle meetings, Growing Website Traffic , Make Spoondate More Delicious

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Creative Commons License photo credit: KRoark

When people exclaim, “Adria!  That’s a great idea!” I always think of sharing it with the world but until now usually jotted it down in my notebook.  Today I’m rounding up three ideas from the last two weeks.

The three ideas this week are:

  • Make Tungle meetings Better
  • Growing Website Traffic
  • Make Spoondate More Delicious

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Can Social Media Spark A Revolution? 5 Social Media Connections That Changed My Life

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Can Social Media Spark A Revolution?

Malcolm Gladwell put out an article last year that the revolution would not be on Twitter.  He cited several examples from laissez-faire Facebook groups failing to raise enough money despite the massive number of fans to how friendships cultivated in college were the foundational success of the Woolworth’s sit-in by the young men who planned, rallied and led the protests against segregation in Greensboro, North Carolina.

On the other hand, an article in the New York Times explain the seemly strange sense of closeness, “ambient awareness”, people feel towards others who participate in social networks.  A New York Times article explained the sense of comfort and closeness one could feel by being able to receive “updates” about the other person whether through Twitter, Facebook or a blog.

My definition of revolution: Dramatic shifts in awareness followed by measurable, sustained action….the foundation of a revolution.

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My first Adria Android Avatar

 

Photo Credit: adria.richards

Thanks Alex for telling me about this service!

Karate Kid Moment: Do One Thing Well In The Present Moment And Let Go Of Your Baggage

In this clip, Mr. Miyagi has Daniel wash and wax all the cars that came in from Detroit. He explains,

“Walk on road. Walk right side; safe. Walk left side; safe. Walk middle, sooner or later *squish*, just like grape.”

This is because Daniel answered Mr. Miyagi with a, “I guess so.”

The message here is that your actions, thoughts and results should be definitive. If you are doing something half heartedly, you will not achieve your full potential. Do your very best in the moment and live for the present. Of course we all giggle when Daniel is made to wash all the cars that came in from Detroit but he was being taught to narrow his focus. Wax on with his right hand, wax off with the left. Systematic, methodical, predictable.

This morning, I had a flashback to this part of the film due to an amazing meeting yesterday which led to an amazing breakthrough…
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Beauty And The Geek: French Tipped Nails On Bare Circuits

Beauty And The Geek: French Tipped Nails On Bare Circuits

Inspired by the awesome french tips Melissa Godsey of iFixit (@melissajenna) was sporting at the YouTube partner event, I pulled out my polish and spent part of Sunday afternoon carefully painting on french tips to my hardworking nails. Read More…

Visit To Google HQ for YouTube Partner Meetup [VIDEO]

These are my initial thoughts after visiting Google’s main campus in Mountain View for the YouTube Partner program meetup.  More posts coming soon!

How To Make Your First YouTube Video Rock!

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In this video I cover the important parts of preparing for success on YouTube. Read More…

My Birthday Video: Values, Accomplishments, Gratitude & Goals for 2011

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Klout Invite: Going To Test Drive An Audi A8 Today

I received an invite from Klout to attend a local event here in San Francisco to test drive an Audi A8 this Wednesday.

klout Audi A8 test drive

I accepted and am excited to go because I had a good time at the Klout party during Blogworld and I find Klout to be a useful tool in measuring someone’s general influence on Twitter.

Now I’m a fanatical fan of BMW’s but I’ll take a look at this automobile to check out the feature sets.  The next time I buy a car, it will be a manual again because there’s nothing like truly being in control of a car on the road with a stick shift.  Cars with those flipper things posing as semi-manual are not to my liking.

My Klout Info

adriarichards Klout Influence Summary-2

http://klout.com/adriarichards
I have a Klout score of 59 and a reach of 2k. I’m on about 430 lists so I haven’t reached that “badge” status of 500 lists just yet. My influence has peaked in the 60′s and gone down to the 40′s.

adriarichards klout classification

I’m listed as a thought leader and have been so for a while. Before I was listed as a specialist and many of my twitter friends fall within that group as they have a narrow focus of interest…at least with what they tweet about

For those of you who get upset your Klout score isn’t up to date, as of November 2010, Klout updates scores daily ;)

I’m Leaving Zendesk

Today I announce my upcoming departure from Zendesk at the end of January.

For the last year, I’ve been working as a consultant with Zendesk. I’ve enjoyed my time helping to build the Zendesk brand and am thankful for the amazing opportunity to work with a fast growing startup whose main focus is to make customers and support people happy.

There are a number of things that led me to this decision which you’ll read about below.

give us a hand

Photo credit: gin soak

If you don’t know what Zendesk is, it’s a helpdesk solution which allows you to centralize your conversations with customers so you can keep track of what needs to get done. It can be used for internal support of staff or be outward facing for direct support to the people who keep your company successful: your customers.

Zendesk home page

My jobs at Zendesk

From October 2009 until January 2011, I’ve had six jobs at Zendesk:

1. Webinars - I created and delivered live, interactive events online to educate new and prospective customers about the benefits of Zendesk. I was particularly passionate about the ones that highlighted how to configure and use the numerous integrations into other cloud apps and services (over 60 integrations now).

2. Training – Identifying content, structuring it and delivering information about using Zendesk in a format that was straightforward and clear for adult learners.  I followed the VARK learning model, considering the various learning styles –
V
isual
Auditory
Reading
Kinesthetic
and planned outlines to keep attendees engaged and participating in the webinars.

3. Conferences – Socializing at events to spread the word of Zendesk, demo’ing how Zendesk works like I did at Dreamforce, listening to customers joys, collecting their questions and learning how to better reach people in productivity pain because they’re not using Zendesk.

4. Business development – Identifying vertical markets and specific companies that would benefit from Zendesk and reaching out, thinking of new ways to promote Zendesk, building relationships with companies that complimented Zendesk, helping developers create awesome integrations, keeping an ear open on social networks for chatter about Zendesk or helpdesks and helping to seed and nurture the passion I felt for Zendesk in others so the could retell the story.

5. Application development - After thinking about vertical markets that could benefit from using Zendesk in their business workflow, defining a solution that would raise visibility and encourage adoption of Zendesk in that market. From there, defining the functionality of the integration so that the potential customers would see the overwhelming value of adding Zendesk.

6. Evangelist – Although not an official brand ambassador for Zendesk, my contagious enthusiasm for technology solutions was clearly evident.  I just couldn’t contain my excitement about how powerful and effective Zendesk could be to companies of all sizes.  I always made sure to spend time listening more than I spoke so I could take in the problem Zendesk needed to solve.  You can talk about cool, geeky features all day but your customers need to get why they need your product, in their own words.  I wrote something up about what evangelism means to me which I’ll post to the blog but basically helping people have that “Ah-ha!” moment always makes my day.

In the webinars I held, I would create storylines around all sorts of companies; everything from hotels offering conference space to wine vinyards needing to manage inquires about wine tours to cookie companies shipping out frozen dough. Zendesk is a solution that works for more than just technology support needs. It’s a way to stay on top of requests and do so transparently, efficiently and in a way that takes advantage of automation so you’re not babysitting every single customer question.

Some of these roles were a new to me but I quickly realized I’d been doing these same things in one capacity or another with my own technology clients; researching, evaluating, testing, recommending, planning and deploying technology solutions.

At times, working at Zendesk reminded me of the Hedleys from In Living Color:

http://www.youtube.com/watch?v=kv_z2yGImJw

I was a customer of Zendesk first. In September of 2008, I made the switch from Cerberus to Zendesk to support my technology clients. The transition went very well and I grew to be a big fan sending in product suggestions, recommending it and did a video review. Good times. Good times.

Zendesk welcome email circa 2008

I’m leaving because I don’t want to commit to a full time position at Zendesk.

Working full time for Zendesk would have meant leaving behind my dream of helping people through technology training and empowerment. It would have meant doing the same sort of things day in and day out. I fear that I could lose my passion for helping others with that sort of monotony.

Zendesk is no longer a small company. As many of you consultants and freelancers know, there’s a big difference between working from home, going into an office with a small group, a large group and a corporation. With Bluey’s recent illness of heart problems, it has become difficult taking care of her needs and commuting to the Zendesk office in SOMA. Working in an office day in and day out isn’t for me.  Working remotely, video Skyping with clients and a quieter work day fit me better.  For me, the pros don’t outweigh the cons.  I prefer tackling new ideas and being able to take action on something sooner than later.  Working with small business clients or people within a specific department suits my workstyle much better.

Zendesk is having a going away party for me next week and I’m looking forward to that.  I will continue to promote Zendesk and explain how it works.  The cloud app has made huge strides in terms of extending into other forms of communication like Twitter in social media and live chat for real-time support.  One of the most exciting developments for me was the integration with LogMeIn since I’ve been a customer of theirs since 2006.

Yes. This means that I will be available for consulting,  training and speaking both locally in San Francisco and willing to travel so feel free to contact me.

http://en.wikipedia.org/wiki/Learning_styles#Fleming.27s_VAK.2FVARK_model

Bluey and Nexus S updates 1/13/2011 [VIDEO]

Round up:

Bluey is doing much better today (Wednesday), I thank people who have donated to Bluey’s vet fund, share my struggles with T-mobile’s data bait and switch with my Nexus S and show you some Bluey’s supplies.

NOTE: I’m a bit delirious in this video because I’m so tired so you will see me doing voices, swearing and use the word “thing” to describe stuff *smile*

Bluey The Dog Is Dying From Congestive Heart Failure

That’s right.  The little dog you know and love, who’s been in my life for 8 years, isn’t doing so well.

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Sometime after the 1st of January, she passed out going up the stairs.  She fell over and her feet sort of pawed the air.  I rushed to her side to comfort her.  She came to but I could tell she was dazed like, “What happened?”.  I started carrying her up and down the steps, thinking about why she passed out.  It happened again last weekend and I could see her tongue turned blue so I made a vet appointment.  This just isn’t normal.

This is Bluey Friday night, January 7th, 2011, around midnight.  Her breathing is very labored:

The following videos document Bluey’s health over the last few days: Read More…

I’m In Love With Spinning On A Bike

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Sipping my Genmachia tea with hot milk, I write this post after returning from my second time going to the gym.  Loved it and I’ll tell you exactly why!

My goals in signing up for my very first gym membership include:

  • tone thighs
  • increase core strength
  • reduce stress

New outlook on spinning

I always thought spin classes were dumb.  Who wants to go to a class where someone yells at you like a drill sergeant?  My friends in Minneapolis who did spin also went at ungodly hours like 6:25am!  Blech!

I love spinning!  By myself.  Today and Monday I spent 15 minutes on the bike.  Today was amazing.  I varied the pace and after checking Wikipedia, understood how to adjust the seat’s height and forward positioning based on my height.  Wikipedia said the seat should be at your hips and forward enough so your knee is over the ball of your foot with a slight bend.

I completely lost myself in the bike today and could feel it working my thighs and butt.  Wonderful feeling!  After that, I went over to the elliptical machine for 10 minutes. Read More…