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Archive for the ‘Customer Service’ Category

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Five Zendesk Webinars Left!

22, Mar 2010

With a slight interruption in the webinar schedule due to SXSW (Did you make it to the Small Business Web cloud party?), there are just four more webinars I’m doing in the month of March. After this, I’ll be relocating to San Francisco so get in your live webinar time now!  There will be a [...]

Google Just Saved The Day At SXSW! Break The Language Barrier With Google Translate

14, Mar 2010

Have you ever wanted to communicate with someone but you didn’t speak the same language? Google Translate just saved the day!

Software Simile: Mac OSX Updates Are Like A Nice Dinner Menu

16, Feb 2010

Apple has nice, mellow updates compared to Microsoft Windows. They are clear, give you a choice and let you know how the process is going to work once you say “yes” to an update. Apple updates are are very much like going into a nice restaurant, sitting down to a well organized menu and ordering. [...]

Zendesk Webinars Are Here! Helpdesk Support In The Cloud

15, Jan 2010

You’ve been hearing me talk about Zendesk.  Now I’m going to share with you what I’ve been working on! I’m happy to announce the webinars are now public and you can check out the list of Zendesk webinars for January on the blog.

Dell Discontinues XPS 8000 After Christmas Delivery Delays [VIDEO]

2, Jan 2010

I noticed a lot of traffic to my Dell XPS 8000 post in the last few days and it looks like Dell has discontinued the XPS 8000 and a rumored 8100 will be released soon But why? Why is Dell so far behind in system builds? Is there a problem with these computers? Are systems [...]

Chocolate Bon Bons For Tech Support #willtech4chocolate [VIDEO]

2, Dec 2009

I received a priority delivery from a courier who graciously delivered chocolate bon bons to my door from Chocolat Celeste! Video A giant thank you to @roddee for this wonderful and tasty treat!

How Fast Do You Expect A Support Reply?

1, Dec 2009

An important part of customer satisfaction is getting back to people promptly. We all can get buried in our email inboxes. I found this poll over at LoveYourHelpdesk.com and it looks like most people expect a response within a few hours. What’s your expectation when there’s a problem with your website, computer or phone system?

Adria Joins Zendesk Team!

14, Oct 2009

So I’ve been keeping this under wraps until it was official… Here’s the BIG NEWS! I’m joining the Zendesk team! I will be holding live webinars for Zendesk customers so they can hit the ground running and be productive from day one! Am I excited about this opportunity?  Heck yeah!  This role is a great [...]

5 Reasons I Bought A Macbook Pro

14, Oct 2009

I’ve now had my Macbook Pro for one week and am ready to share the joy!

Win A Free Ticket To Launch A Successful Geek Business

23, Sep 2009

Life is good, isn’t it? I’ve had some very exciting things go on in the last week and I’m feeling so thankful that it’s a good time to share the love. I will be giving away 3 tickets to tomorrow night’s webinar, What Every Geek Needs To Start A Company with me and Chris Pirillo [...]

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