With appointment slots in Google Calendar, you can setup blocks of time that are publicly available for reservation.
“Don’t say you don’t have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein.”
— H. Jackson Brown, Jr.
One of my favorite quotes out there because it asks you to stop and think about what you really spending your time on. How can days, weeks and eventually years go by causing you to wonder what the heck you’ve been doing with your life? When you’re caught on the hamster wheel looking at the small, parallel bars you’re running on, it’s truly challenging to think bigger and realize you’re in a hamster cage and that’s the real problem. Continue reading
We’ll explore how you can:
- Bill more time with Freshbooks
- Provide better instructions with ScreenSteps
- Improve communication between employees with Yammer
What is Zendesk?
Zendesk is an easy to use, flexible, cloud app that helps increase customer satisfaction. It helps you keep a pulse on the needs of your customers and interfaces with a ton (and I do mean a TON) of other popular apps like Salesforce, Basecamp, Mailchimp, Harvest, Get Satisfaction and more!
Why You’ll Love It
With an elegant, simple interface, helping your customers is straightforward and dare I say, “enjoyable”?! That’s why I got hooked on Zendesk in 2008 and can’t stop talking about them! That would also be why I’m doing the webinars *smile*
Once a customer and now an evangelist / trainer, I show people how to get started using Zendesk in their support workflow process. The webinars are not “one way” discussions like many of us have experienced with online webinars. You, the customer, are part of the action! We discuss how companies, large and small are using Zendesk to deliver outstanding customer service by centralizing requests in one spot.
Zendesk is very easy to pick up. If you’ve been providing support to your customers via email, don’t worry! You still can do this but now have the added features of being able to search, assign and run reports against all those emails because they’re captured in Zendesk too! I enjoy the “ah ha” moments people have when they see how well Zendesk will fit into their business workflow!
For upcoming webinars, we’ll showcase SSO (Single Sign-On) for Microsoft Active Directory and Drupal. You can read about the API options to interact with Zendesk including REST, remote authentication, widgets, targets and the ability to set properties via email.
Sign up for the Zendesk newsletter to get announcement for upcoming webinars!
Photo credit: LaughingSquid
I like deals and coupons as much as the next person. People have been burned by forgetting to cancel their 30 day trial of and end up seeing a charge on their card. A few years ago, I began to put cancellation reminders for trials in my Google Calendar.
Here’s a screenshot of my Google Calendar. I have both email reminders and pop ups enabled so I can keep track of upcoming events. I enter in the url where I signed up or link to the welcome email. This saves me the hassle of trying to dispute the charges later via email or phone. That’s a hassle no one wants to deal with!
Leaders In The Web 2.0 Frontier
They were one of the first SASS (Software As a Service Subscription) companies to bring us a site toolbar that allowed us to access our different account areas (and tools). I received the announcement today via email and couldn’t be happier! It looks like the changes will begin to affect accounts December 13th. You will need to select a new user account and then you will be able to access all your tools like Basecamp, Highrise, Campfire and Backpack all in one spot.
I am honored that I’ve been asked to speak at tomorrow’s SCORE event, “Women in Business” Luncheon.
“Embrace Change” Tomorrow I will share how I adapted my consulting business to focus on what I enjoyed, located tools to help me work better, carved my niche and found the courage to step out of my comfort zone. Continue reading
Struggling to manage registrations for your event and not lose money?
Want a better way to promote your event and utilize social media to do it?
Say Hello To Eventbrite!
Timebridge just relaunched their website today along with the announcement of several new services to make scheduling meetings faster, easier and even fun!
Among the new features are
- an iPhone app
- SMS text message reminders to attendees
- Let’s Meet™ page to allow people to pick times from your schedule (untested)
- Meeting Time Messenger™ which sends out a 5 minute reminder to attendees
Timebridge Meetings Still Free
Timebridge will continue to offer their awesome meeting software free to folks. I’ve been using it for over a year (since February 2008) and it has saved me thousands of dollars in time because now I just send one email and get confirmed times back. No hassle, no mess with scheduling!
Premium Version Launched
They have added a new “Plus” package which gives you the ability to send SMS text messages to your attendees and hold webinars with up to 100 people attending. The cost for the plus service is $8.95.
iPhone App Coming Soon
It looks like the iPhone app is coming soon and it will connect you to essential Timebridge actions like accepting meetings, sending out reminders and giving people a heads up if you plan to be late for the meeting (I like that one!).
Meetings Are Opportunities For Success
David Allen, the GTD guru was quoted in Timebridge’s press release today:
According to David Allen, management consultant, trainer, and best-selling author of Getting Things Done: The Art of Stress-Free Productivity: “Meetings are either the boon or bane of every enterprise, depending on how well they’re envisioned and managed.
Every meeting is an opportunity to get things done, but the unfortunate reality is that most meetings are not nearly as productive as they could be. Not only is it squandered time for the team, but for the meeting organizer, a bad meeting is a missed leadership opportunity. Stepping up and acting as a meeting leader means establishing, maintaining and communicating clear goals, and ensuring clear decisions, accountabilities and actions – something that is hard to do while juggling a lot of moving parts.
Tools that help streamline the logistics and make the process easier and more engaging for all involved are essential to helping each of us rise to the challenge of leading a great meeting.”
I had the opportunity to speak with David Allen last week via phone and will be writing up my thoughts. Did you know David Allen uses Lotus Notes? I pegged him as an Outlook guy! I’ve been a fan to the GTD workflow since picking up the book in 2005. Lifehacker was the first site to help me connect the idea of technology and productivity.
So if I haven’t already sent you a meeting request through Timebridge, try it out for yourself to save time and make your meetings effortless!
This questions comes up often where someone says, “You’re in a different timezone. Will Timebridge know that?”. The answer is yes! Watch how you can accept meeting requests in your own timezone, even if you’re traveling.