With appointment slots in Google Calendar, you can setup blocks of time that are publicly available for reservation.
“Don’t say you don’t have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein.”
— H. Jackson Brown, Jr.
One of my favorite quotes out there because it asks you to stop and think about what you really spending your time on. How can days, weeks and eventually years go by causing you to wonder what the heck you’ve been doing with your life? When you’re caught on the hamster wheel looking at the small, parallel bars you’re running on, it’s truly challenging to think bigger and realize you’re in a hamster cage and that’s the real problem. Continue reading
We’ll explore how you can:
- Bill more time with Freshbooks
- Provide better instructions with ScreenSteps
- Improve communication between employees with Yammer
What is Zendesk?
Zendesk is an easy to use, flexible, cloud app that helps increase customer satisfaction. It helps you keep a pulse on the needs of your customers and interfaces with a ton (and I do mean a TON) of other popular apps like Salesforce, Basecamp, Mailchimp, Harvest, Get Satisfaction and more!
Why You’ll Love It
With an elegant, simple interface, helping your customers is straightforward and dare I say, “enjoyable”?! That’s why I got hooked on Zendesk in 2008 and can’t stop talking about them! That would also be why I’m doing the webinars *smile*
Once a customer and now an evangelist / trainer, I show people how to get started using Zendesk in their support workflow process. The webinars are not “one way” discussions like many of us have experienced with online webinars. You, the customer, are part of the action! We discuss how companies, large and small are using Zendesk to deliver outstanding customer service by centralizing requests in one spot.
Zendesk is very easy to pick up. If you’ve been providing support to your customers via email, don’t worry! You still can do this but now have the added features of being able to search, assign and run reports against all those emails because they’re captured in Zendesk too! I enjoy the “ah ha” moments people have when they see how well Zendesk will fit into their business workflow!
For upcoming webinars, we’ll showcase SSO (Single Sign-On) for Microsoft Active Directory and Drupal. You can read about the API options to interact with Zendesk including REST, remote authentication, widgets, targets and the ability to set properties via email.
Sign up for the Zendesk newsletter to get announcement for upcoming webinars!
Photo credit: LaughingSquid