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Archive for the ‘How I Work’ Category

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Reducing Stress: Zebras Don’t Hang Around Lion Filled Watering Holes

25, Jun 2010

A friend of mine wrote me tonight saying he’s thinking about going part-time at his job or quitting.  Things have been stressful with shortened deadlines, long hours and turnover in the management. Animals don’t hold onto stress.  Humans do. Imagine a watering hole.  It’s 9:43am and the sun is beginning to head up into the sky somewhere [...]

11 Reasons Why I’m Learning Ruby On Rails

21, May 2010

Tonight I undertake a new skill set.  Learning Ruby on Rails.  For the next two days, the Ruby On Rail Outreach Workshop For Women will be underway in San Francisco and I’m excited to be attending! We’ll be at Pivotal Labs both days getting our environment setup and learning the basics of programming in Ruby. [...]

How To Be Comfortable In Your Own Skin

6, May 2010

Ever been out in public and felt that everyone was staring at you? Fidget during job interviews, standing in line or when you’re talking to someone new? Today I sent out a tweet saying I felt comfortable in my own skin and it seems to of hit a nerve!  I made this video to explain [...]

Adria Loves Her Zendesk Shirt

2, Apr 2010

So, you may know the story of the shirt but if you don’t here it is! (3rd person of course because that’s always fun for storytelling) Zendesk is a cloud company focused on helping you deliver amazing customer service through better communication. Their tool helps companies make happy customers. Adria was a customer for 2 [...]

Google Just Saved The Day At SXSW! Break The Language Barrier With Google Translate

14, Mar 2010

Have you ever wanted to communicate with someone but you didn’t speak the same language? Google Translate just saved the day!

How Fast Do You Expect A Support Reply?

1, Dec 2009

An important part of customer satisfaction is getting back to people promptly. We all can get buried in our email inboxes. I found this poll over at LoveYourHelpdesk.com and it looks like most people expect a response within a few hours. What’s your expectation when there’s a problem with your website, computer or phone system?

My New Dell XPS 8000 Intel Quad Core i7

27, Nov 2009

My New Dell arrived and it’s smoking hot! New post 1/2/2010 Dell XPS 8000 Discontinued? What The Hell Dell? [VIDEO] This shiny new desktop arrived Tuesday just after I was getting over not feeling so well. When the Fedex guy showed up, I felt instantly better! I unboxed it on Wednesday night over at AskAdria.com. [...]

Volunteers Needed for Project Homeless Connect December 7th

25, Nov 2009

Folks, It’s that time of year again for Project Homeless Connect Minneapolis. I have participated twice now and really enjoy it! Register for training so you can be there on December 7th, 2009 with me or you can donate money. It’s an all volunteer organization and I have to say, the get a HECK of [...]

Share Your Helpdesk Hero or Horror Support Story and Win!

16, Oct 2009

Everyone pretty much has touched a computer sometime in their lives. When things go wrong, you may click a few buttons, try to “Google” the problem or call for help. The jokes on bad technical support are endless. I will be giving away 1 YEAR Zendesk Plus subscription for 3 users! Updated: Contest extended until [...]

Adria Joins Zendesk Team!

14, Oct 2009

So I’ve been keeping this under wraps until it was official… Here’s the BIG NEWS! I’m joining the Zendesk team! I will be holding live webinars for Zendesk customers so they can hit the ground running and be productive from day one! Am I excited about this opportunity?  Heck yeah!  This role is a great [...]

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