Category Archives: Tools I Use

Entrepreneur Workflow: Communicating With New Business Clients

Last night I presented to a group of entrepreneurs participating in 100 Urban Entrepreneurs and it turned out to be an amazing session!  I shared how I entered the field of technology and what helped to me to decide I wanted to an entrepreneur.  I stepped the group through my discoveries of what worked and the obstacles I encountered.  Finally I recommended three essential web apps that were instrumental in helping me grow and manage my business.

Here’s my presentation which I created in SlideRocket (love this tool!)

 

A Business Built On Communication

My key points were:

  • Communication can make or break your business
  • Make it easy to do business with you
  • Your goal as a business owner is to make the customer feel at ease
  • Make sure what you deliver matches the customer’s expectations
  • Be available pre and post sales
  • Focus on making the ordering process easy for your customers
  • Billing should be straightforward and clear
  • Your customers are your biggest marketing tool
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Zendesk Webinars Are Here! Helpdesk Support In The Cloud

You’ve been hearing me talk about Zendesk.  Now I’m going to share with you what I’ve been working on!
zendesk logo

I’m happy to announce the webinars are now public and you can check out the list of Zendesk webinars for January on the blog.

Zendesk HQ Office Warming Party

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Remote Control Computers From Your iPhone with Logmein + Contest

Logmein is know for easy, secure remote support via Logmein Free, Logmein Pro and Logmein Rescue. They also have a software VPN called Logmein Hamachi.

I’ve used all these products in the last 3 years to build a successful IT consulting business that I’ve run in my pajamas with my dog Bluey snuggled under my desk.

Welcome iPhone App from LogMeIN!

They released the Logmein Ignition iPhone app last year and I just had to try it. Now, mind you, it costs $30 which at the Apple iPhone store is expensive but it’s well worth it. I’ve used it in a pinch to help customers while I’m on the road or grab a quick password from Keepass.

Contest to Win Logmein for the iPhone

I have some free licenses to give away! Let me know what you currently use to access your computer when you’re away from your desk and I’ll select the 3 most “interesting” comments.

  • Contest runs until Friday, January 29th at 11:59pm CST.
  • 3 Licenses will be awarded

Logmein iPhone Ignition
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